Thursday, October 29, 2009

DirecTV customer service helps out

No, really, it did.

But to start with, DirecTV was dumb. I get the Center Ice package (which is really the only way to watch hockey, and I don't just mean because of the Vs shenanigans; hockey in HD is the best, plus you get to pick the home or away feed, so you never have to hear Hawks announcers talking about the Wings), and I thought it would be nice to watch a little hockey tonight. So I flipped through the guide and saw that my HD channels were grayed out. Bad sign.

I turn to one of the games and get the "Channel not purchased" message. Oh ho, that's what you think? I'm a renewing subscriber, damn straight this is purchased. I check the website. Yep, still have the package. Check the SD channel. Yep, game comes in. So I reset the receiver. Nope, "Channel not purchased". Sigh.

I call the system and tell it 721. It says hold on, I'm going to try something. And sure enough, the first check it did fixed my problem. Amazing.

Of course, I couldn't explain to the system that I wanted to remove receivers from my account (old SD receivers, I never watch TV in the other rooms anyway), so I had to speak to an agent. However, it took only seconds to reach one, she was able to help me right away, and I also got three free months of Showtime because I'm a long-time suckercustomer.

So now I get some free movies (plus Inside the NFL), my bill dropped a tiny bit, and I got to give feedback on the website (let me drop receivers, fool). +1 for DirecTV

1 comment:

  1. I think you are making this up. Calling Direct TV could never be that easy. What were you smoking last night?